Kellner Test

Die blue-collar Kellner-Bewertung misst die Fähigkeiten der Kandidaten in customer service, Kommunikation, Menüvertrautheit und präziser Auftragsabwicklung, und unterstützt Arbeitgeber dabei, gut qualifiziertes Servicepersonal für Aufgaben im Gastgewerbe zu finden.

Hiring for waiter roles requires evaluating more than just resumes or interview responses. This test offers a standardized, unbiased approach to objectively measure key skills, ensuring a consistent and fair selection process.

It evaluates a spectrum of critical competencies needed for waiters, starting with customer service—gauging how candidates professionally and warmly engage with patrons. Communication, both verbal and non-verbal, is tested as it plays a vital role in understanding customer requests and delivering outstanding service.

Menu knowledge is assessed by testing candidates' understanding of various dishes, ingredients, and special dietary considerations, enabling them to effectively answer questions and suggest suitable options.

Accuracy in taking and processing orders is another essential focus, testing attention to detail to guarantee customers receive exactly what they requested.

The test may also include evaluation of time management, multitasking, teamwork, and problem-solving—skills indispensable for thriving in a fast-paced restaurant setting and meeting customer needs efficiently.

Employers using this assessment gain valuable insight into candidates' capabilities, ensuring they select individuals equipped to provide excellent service and enhance the overall dining experience. This results in better hiring decisions, boosting customer satisfaction and the establishment’s success.